Friday, August 21, 2009

Not so bad, after all

The infamous RYANAIR
Retractable staircase directly connected to aircraft. There's no need to
wait for stair truck and hence reduce the chances of delay in case d
stair truck arrive late and passenger get stuck inside aircraft
for no reason. Good for time saving and depart on time for next flight.
Interestingly, the aircraft's stair is operated simply by pressing a
specific switch inside the aircraft !!!
LOVE it or HATE it. Good for budget traveller.
I know the title is somewhat misleading when you first notice those pictures in the beginning of this post. The first impression you receive may differs from what I'm going to talk about today. It's not about my life or others' life, rather, I would like to do a comparison between these two major low-cost carrier airlines, namely RYANAIR and AIRASIA, which by far is the largest low-cost airlines in Europe (main base in Dublin, Ireland) and Asia (main base in Kuala Lumpur, Malaysia) respectively and trust me, after reading all the differences between the operational and business model implemented by these two airlines which I'm going to show you in the next few paragraph, you will be and you should be thankful for being a Malaysian and our home-grown budget airline AirAsia, has indeed done an exceptional job for offering the best for its customer and made numerous dreams of travelling abroad come true.
Sadly, many people don't realise how lucky they are and some even have forgotten in those days which MAS was the only airline in our country and fully monopolized the airline's industry market. There were no option but to buy expensive ticket if you wish to travel to overseas and those underprivileged had NO CHANCE at all to travel thanks to pricy air fare. Travelling and flying were once the wildest dream for many. Flying was regarded as "luxurious" in those days.
I also understand that many people don't really know about the operation of airlines. Many think that to run an airline is a no big deal and fail to see the recipe behind their success. In fact, the success of an airline didn't happened overnight. It takes many efforts, time and energy to sustain the business, let alone making profit. In order to be remained competitive and survive amidst the tense competition, an airline has to constantly improve itself to suit customer's needs and be creative to atrract more sales. That's why, from time to time, a sales campaign is launched. Another way to increase sales is through publicity, and that explains why AirAsia would willing to sponsor Manchester United in hope that it may gain a foot of ground in UK, and to a lesser extent, the world !
The following will be the differences between these two airlines, have fun reading.

1.Ryanair: Charges fees, these can be related to alternate services like using airport check-in facilities instead of the online service fee and using non-prefered methods of payment. (non-prefered may refer to payment made other than using credit card)

AirAsia: Not applicable

2. Ryanair: have also replaced the free online check-in with a €5 online check-in fee which is charged per person, per flight.

AirAsia: Not applicable

3. Ryanair: All passengers are required to check-in online and print their own boarding pass. Passengers arriving at the airport without a pre-printed online check-in will have to pay €40 for their boarding pass to be re-issued. (You’d better bring it)

AirAsia: Not applicable

4.Ryanair: "a deserved reputation for nastiness" and that the airline "has become a byword for appalling customer service ... and jeering rudeness towards anyone or anything that gets in its way". (Dangerous)

AirAsia: Not applicable

5. Ryanair:In 2002, the High Court in Dublin awarded Jane O'Keefe €67,500 damages and her costs after Ryanair reneged on a free travel prize she was awarded for being the airline's 1 millionth passenger. (Didn’t carry out their promise)

AirAsia: Not applicable

6. Ryanair: It refused to provide wheelchairs for disabled passengers. A court ruling in 2004 judged that the responsibility should be shared by the airline and the airport owners; Ryanair responded by adding a surcharge of £0.50 to all its flight prices. (Nothing is F.O.C)

AirAsia: Not applicable

7. Ryanair: does not offer customers the possibility of contacting them by email or webform, only through a premium rate phone line, by fax or by post. (Eventually was forced to give their email address by the court)

AirAsia: Not applicable

8. Ryanair: Another deliberately provocative ad campaign headlined "Expensive Bastards!" compared Ryanair with British Airways. However, in this case the High Court sided with Ryanair and threw BA's case out ordering BA to make a payment towards Ryanair's court costs. The judge ruled "The complaint amounts to this: that Ryanair exaggerated in suggesting BA is five times more expensive because BA is only three times more expensive. Accordingly, in my view, the use was honest comparative advertising. I suspect the real reason that BA do not like it is precisely because it is true." (Ryanair carries 20% more passenger than British Airways, hard to believe)
AirAsia: Not applicable

9. Ryanair: Proposed measures to reduce frills further have included eliminating two toilets in the aircraft to add six more seats (No toilet in aircraft)

AirAsia: Not applicable

10. Ryanair: Proposed measures to reduce frills further have included charging for the use of the toilet. (Crazy)

AirAsia: Not applicable

11. Ryanair: Proposed measures to reduce frills further have included redesigning the aircraft to allow standing passengers. (Bus meh? KTM meh?)

AirAsia: Not applicable

12. Ryanair: Proposed measures to reduce frills further have included charging extra for overweight passengers (Be careful those fat people)

AirAsia: Not applicable

13. Ryanair: Proposed measures to reduce frills further have included asking passengers to carry their checked-in luggage to the plane. (If you have heavy luggage, you carry that luggage to put to the cargo compartment under the aircraft. Normally this job is done by ground personnel of airport, but if you can do that job, the airline need not to hire ground personnel and achieve cost cutting)

AirAsia: Not applicable

14: Ryanair: Proposed measures to reduce frills further have included asking passengers to carry their checked-in luggage to the seats if they can get clearance "to allow passengers to stand on its flights". (Like the train in INDIA?)

AirAsia: Not applicable

2 comments:

  1. hmmm.. you did your "homework". hahaha!

    but good thing that you did not really HATE it or else you're gonna get fired ;P

    sigh.. Air Aisa apa pun tak de.. tapi Malaysia likes it cos low fare ma.. keke.. ;P

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  2. Fiona, i just dont understand why i would get fired if i hate my current company.....almost everyone is dissatisfied and keep on bitching bout their company nowadays...no big deal, their boss knew it, n shut his ears, n if u're really not happy and think that grass is greener on other side, jus go ahead n resign at ur own accord, no one wil force you.

    The only time u get fire is when u make unforgivable mistake!!!!

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